
Cybersecurity & IT Professional
Digital Innovation Enthusiast
Educator
Leader
A Universal Solution
Throughout my career, I've mastered a systematic, results-driven approach, excelling in roles marked by meticulous planning, proactive problem-solving, and a commitment to continuous improvement. I specialize in developing adaptable frameworks, universally applicable to yield positive results across diverse domains. This process-oriented mindset extends seamlessly to my work in technology and cybersecurity, where precision, innovation, and strategic thinking are paramount.
Certifications/Education
University of North Georgia
May 2021
Bachelor of Science Degree in Criminal Justice & Intelligence
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3.9 GPA
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Summa Cum Laude
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University of North Georgia
Currently Pursuing
Master of Business Administration with Cybersecurity Specialization
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IT Service Desk Coordinator
University of North Georgia
2024 - Current
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Oversee a single-point-of-contact team across five campuses responsible for the collection and dissemination of information across the entire functional IT structure including information security, networking, and engineering systems.
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Apply trend analysis to improve system performance and proactively address potential issues and threats by monitoring KPIs, patterns, and resources.
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Maintain defense in depth through effective MFA implementation, least privilege access, and effective user awareness and education.
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Lead projects developing and implementing service level agreements, standard operating procedures, onboarding documentation, and educational resources.
Contracted Technical Support Specialist
Forsyth County Schools
2022 - 2024
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Managed end-to-end IT equipment deployment, including installation and configuration of phone systems, radio systems, computers, printers, and networking hardware.
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Implemented MFA for a staff of 500+, ensuring enhanced security protocols and compliance with organizational requirements.
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Provided comprehensive client support, facilitating seamless onboarding processes by assisting with account creation, email setup, phone/remote desktop support and MFA configuration.
Technical Field Supervisor
Department of Commerce - U.S. Census Bureau
2020
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Designed and executed extensive IT field training and security measures to ensure the safeguarding of personally identifiable information (PII) for over 112 team members.
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Delivered remote software support using advanced mobile device management (MDM) systems. Entrusted with the storage and deployment of assets valued over $100,000.