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Cybersecurity & IT Professional

Digital Innovation Enthusiast 

Educator

Leader

 

A Universal Solution

Throughout my career, I've mastered a systematic, results-driven approach, excelling in roles marked by meticulous planning, proactive problem-solving, and a commitment to continuous improvement. I specialize in developing adaptable frameworks, universally applicable to yield positive results across diverse domains. This process-oriented mindset extends seamlessly to my work in technology and cybersecurity, where precision, innovation, and strategic thinking are paramount.

Certifications/Education

CompTIA Secure Cloud Professional

February 2024

CompTIA Cloud Admin Professional

December 2024

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CompTIA Cloud+

February 2024

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ID: D1JZ3BK6M2VE109B

Verify Here

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CompTIA Security+

November 2023

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ID: H8W5G2G6BJQE1Q9W

Verify Here

comptia-security-ce-certification.png

CompTIA Network+

December 2024

ID: ZYLNDBR5RMFE165J

Verify Here

comptia-network-ce-certification.1.png

University of North Georgia

May 2021

Bachelor of Science Degree in Criminal Justice & Intelligence

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3.9 GPA

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Summa Cum Laude

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University of North Georgia

Currently Pursuing

Master of Business Administration with Cybersecurity Specialization

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Experience

IT Service Desk Coordinator

University of North Georgia

2024 - Current

  • Oversee a single-point-of-contact team across five campuses responsible for the collection and dissemination of information across the entire functional IT structure including information security, networking, and engineering systems.

  • Apply trend analysis to improve system performance and proactively address potential issues and threats by monitoring KPIs, patterns, and resources.

  • Maintain defense in depth through effective MFA implementation, least privilege access, and effective user awareness and education.

  • Lead projects developing and implementing service level agreements, standard operating procedures, onboarding documentation, and educational resources.

Contracted Technical Support Specialist

Forsyth County Schools

2022 - 2024

  • Managed end-to-end IT equipment deployment, including installation and configuration of phone systems, radio systems, computers, printers, and networking hardware.

  • Implemented MFA for a staff of 500+, ensuring enhanced security protocols and compliance with organizational requirements.

  • Provided comprehensive client support, facilitating seamless onboarding processes by assisting with account creation, email setup, phone/remote desktop support and MFA configuration.

Technical Field Supervisor

Department of Commerce - U.S. Census Bureau

2020

  • Designed and executed extensive IT field training and security measures to ensure the safeguarding of personally identifiable information (PII) for over 112 team members.

  • Delivered remote software support using advanced mobile device management (MDM) systems. Entrusted with the storage and deployment of assets valued over $100,000.

Skills

- Network Security
- Risk Management
- Cyber Threat Intelligence
- Incident Response

- Vulnerability Management
- Identity and Access Management
- Security Awareness and Training
- Communication

- Strategic Planning
- Policy Development
- Team Leadership
- Data Security

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